How to downgrade your subscription from Hound Premium to Free

2. Click the red downgrade button under the section "Use this method for my charges".

3. Confirm that you want to continue with downgrading by clicking on downgrade again on this pop up.

5. Click to choose an option for why you're downgrading your subscription (optional). Use the box to type in any further information you'd like to share (optional). This could be feedback or a more in depth reason for your downgrade.

6. Once you've finished filling out your reason for downgrading and feedback, click submit.

7. Click close to exit the downgrade confirmation window.

Note that if downgrading your Hound premium subscription does not impact any active job postings or boosted jobs you currently have - these will continue to renew monthly at the job advertising rate until deleted. To delete your job, follow the instructions here.

Now you're successfully downgraded, and you will see the days remaining (if any) of your subscription on the billing page.

You will also receive a confirmation email that your account has been downgraded. If you have any questions, use the chat box in the lower right corner of your screen.

If you don't see a downgrade button on your Billing page, you aren't upgraded but you may have an active job posted. Click on My Charges beside the Billing label, then the Detailed View tab. You'll see all your recent charges here, whether for a recurring job ($199/30 days), boosted jobs or shift booking fees.

If you have a job posted, it's a recurring charge you can cancel by deleting the job.
​To delete your job, go to your Jobs page and click on the job to open the full view. In the top right corner, click the trash can icon to delete your job.