When you post or edit a shift, you'll be able to see the shift booking fee and total expected pay right away. You are only charged the shift booking fee if there's a successful booking.
Here's how it works - click on any link below to jump directly to each section:
1. Post a shift to see a breakdown of the costs
To post a new shift, click on the "quick post" button at the top beside the search bar and then select "post a shift". Enter the shift hours and pay/hour to calculate the expected worker pay, shift booking fee, and total expected cost.
As you complete the shift post details, the pay is calculated according to the following:
Expected Worker Pay: this is calculated by the pay/hour x total shift hours you list in the shift posting, and is the amount that employers are responsible for paying to the worker directly. In the example above, the shift pay of $100/hour x 9 hours (8:30am - 5:30pm) = $900 total worker pay.
Shift Booking Fee: this is $15/hour booked for DVMs, and $3/hour for non-DVMs. This is the only fee you are paying to Hound, which is charged when a worker confirms and books the shift. In the example above, the shift booking fee of $15/hour for DVM shifts x 9 hours (8:30am - 5:30pm) = $135 shift booking fee.
Total Expected Cost: this is simply the expected worker pay + shift booking fee, and is meant as a guideline only. Employers will not be charged this amount at any time. In the example above, $900 total worker pay + $135 shift booking fee = $1,035 total expected cost.
You can always view all of your practice's shifts on the open shifts tile of the shifts page.
2. Review candidates who applied to your shift (applied status)
After you've posted a shift, job seekers can view, search and apply to the shift right away. You'll be notified of all shift applications via email and in your notifications feed (go to the alarm icon in the left-hand menu bar), and can chat with applicants for free.
To review applicants, simply click on shifts from the left-hand menu bar to view the shifts page.
From here, click on the bookings tile to see any shifts that have applications. These will be listed in the corresponding section according to each step in the shift booking process: applied, pending, booked, completed and more.
On the shift card, click the "applicants" button to see all the workers who applied to that shift.
After clicking the "applicants" button on a shift card, you'll be taken to the Candidates > Connections page. By default, you'll land on the Candidates > Connections page toggled to shifts, where you can view all candidates that have interacted with any shift from your practice.
Scroll down to the Applications section, and you'll see the candidate card of the worker who applied to your shift. Click the "review" button on the candidate card to view all of their shift applications that are in progress.
3. Approve or reject candidates for the shift, and start a free shift chat
After clicking the "review" button on the candidate card, you'll see the Shift Applications Review. This lists all the shifts that the worker has applied to at your practice, and separates them by Applied or Pending status.
In the Applied toggle, these are the shifts that the candidate has applied to, but has not been approved by you. In the Pending toggle, these are shifts that the candidate has applied to and have been approved by you, but are awaiting the their confirmation.
To approve the worker, select the shift(s) and then click the "approve" button. You'll see a confirmation popup next - click "approve" again to notify the worker of their shift application status.
To reject the worker, select the shift(s) and then click the "reject" button. You'll see a confirmation popup next - click "reject" again to notify the worker of their shift application status.
If you do not already have a payment method on file, you will see this popup appear when you try to click the "approve" button. You won't be able to move forward and approve any shifts until a payment method has been added.
To reject the worker, select the shift(s) and then click the "reject" button. You'll see a confirmation popup next - click "reject" again. The worker will NOT be notified if you reject their application.
Note: Multiple workers can apply for a shift, giving you more options for coverage at your practice. You can approve more than one worker for a shift, but the first worker to confirm that shift will be booked.
To start a free shift chat with the candidate, simply click the "message" button in the Shift Application Review. Click here for more information on how free chats work for shift applicants.
4. Wait for a candidate to confirm the shift (pending status)
Once you've approved candidate(s) for a shift, the shift is now in pending status, meaning the candidate needs to confirm the shift in order it to be booked. You can see all candidates in pending status by going to the Shifts page, clicking on the Bookings tile, and scrolling down to the Pending section. You can also check your notifications page for all shift activities.
Clicking on the "applicants" button from the shift card will take you to the Candidates > Connections page. By default, you'll land on the Candidates > Connections page toggled to shifts, where you can view all candidates that have interacted with any shift from your practice.
Scroll down to the Pending section, and you'll see the candidate card of the worker who you're awaiting final confirmation to your shift. Click the "review" button on the candidate card to view all of their shift applications that are in progress.
After clicking the "review" button on the candidate card in pending, you'll see the Shift Applications Review. Any shifts in pending status will now appear in the Pending toggle.
Since employers can approve more than one worker for a shift, the first worker to confirm the shift will be booked, and other candidates will no longer be able to confirm.
5. When a candidate confirms, the shift is booked. This is when the shift booking fee will be charged (booked status)
When a worker confirms the shift, the shift is considered booked, and you will receive a notification and email confirming this shift.
You can view all your booked shifts on the shifts page, clicking on the bookings tile, and scrolling down to the Booked section. Once a shift is completed, it will then move to the history tile.
If you have any questions about this, reach out to us via the chat widget or email us at hey@hound.vet.