Practices using Groove can choose to pay you directly on Groove after the shift, or they can pay you offline. Receiving payments on Groove requires connecting your bank account first.
CONNECTING YOUR BANK ACCOUNT
Click on Payments on the lefthand menu bar.
Click on the Payout Account tab, then click the Connect Bank Account button
You'll be redirected to Stripe's onboarding flow in a new tab (note: you may need to disable your popup blocker to view this new tab). Groove uses Stripe Connect for payout processing.
On the first page, you will create a Stripe Connect account by entering your email and phone number.
After verifying your phone number, you'll be asked about your business type, legal name, and either your website or a brief description of your business.
You'll then be asked to select a method for connecting your bank account: OAuth (logging into your bank via online banking) or you can manually enter your bank account credentials.
OAuth (logging into online bank) is recommended, as this connects your bank right away.
Manual entry of your bank's routing and account numbers requires a small micro-deposit verification from Stripe to your bank, which takes about 2-3 business days.
Once complete, you'll be redirected back to Groove.
After connecting, your Payments page will show your connected status and payout history. On the Payout Account page, click Manage in Stripe if you need to make any changes.
RECEIVING PAYMENTS
When a practice approves and pays a shift through Groove, your payment is transferred to your connected Stripe account and deposited to your bank. You receive the full shift amount and see the details on your Payments Page > Payment History.
VIEWING PAYMENT HISTORY
Go to Payments → Payment History to see all payments received from shifts.
LOGGING OFF-PLATFORM PAYMENTS
If a practice paid you outside of Groove (ACH, check, cash, or payroll), you can log it for your own records:
Go to Payments.
In the Payment History section, click Log Off-Platform Payment.
Enter the practice name, description, shift date, amount and other details.
Click Save Payment.
This keeps your income tracking in Groove accurate.