Groove
Help and support for using Groove, Hound's new relief management platform
By Austin1 author18 articles
Groove - Group Admins
Help articles and answers for group admin users
- Understanding Group Admin vs. Regional Admin on GrooveGroove supports two types of Group-Level Admins, giving you flexibility for how you structure oversight across your practice network.
- Getting Started on Groove as a Group AdminLearn how to activate your account, set up your group, add practices and invite your team on groove.vet
- Group Branding & Profile Settings in GrooveGroove allows you to set group-level branding that can be applied across all practices in your network. Only Group Superadmins can update group branding.
Groove - Practice Admins
Help articles and answers for practice users
- Managing Relief Shifts: Posting, Reviewing Applications, Direct Booking, and MoreLearn how to post a relief shift, choose between employer-set and Groover-set pay, review and approve applicants, direct book a Groover to skip the application process, and convert Groover-announced availability…
- Getting Started on Groove as a Practice AdminLearn how to activate your account, set up your practice and invite your team on groove.vet
- Setting Up Billing & Adding a Payment MethodGroove uses Stripe to manage subscriptions and shift payments. Here's how to set up your billing using a credit/debit card or connecting your bank account for ACH.
- Manage Your Groovers as a Practice AdminYour Groovers page is where you manage your relief professional network - from inviting new Groovers to tracking shift history and keeping internal notes.
- How to Make Shift Payments on Groove (on Groove and Offline)Learn how to make payments on Groove, including shift payments, production or other bonuses and more.
- How to Add Shared Documents (Practice Admin)Learn how to upload documents like licenses, contracts, and W-9s to a Groover's profile, and see documents a Groover has shared with your practice.
Groove - Groovers
Help articles and answers for relief professionals on Groove
- Getting Started on Groove as a GrooverWelcome to Groove! As a Groover (relief professional), Groove helps you find and book relief shifts at veterinary practices, manage your schedule, track your earnings, and get paid.
- Browsing and Applying to Shifts on GrooveExplore the Shifts page, where you browse and apply to relief shifts at your connected practices.
- Connecting Your Bank Account for Shift PayoutsTo receive payments through Groove for your completed shifts, you need to connect your bank account first via Stripe Connect.
- How to Add Shared Documents (Groover)Learn how to upload and share documents on Groove like contracts, licenses and agreements with a connected practice, and see documents a practice has shared with you.
Groove - FAQs and Troubleshooting
Common FAQs, issues and more
- Troubleshooting: Connecting Your Bank Account for PayoutsCommon issues about connecting your bank account for shift payouts on Groove. Here's how to fix them.
- Troubleshooting User Invitations and Magic LinksIf you are experiencing issues with your email invitations not signing you into Groove correctly, follow the steps below.
- How to Turn Notifications On or Off on Groove (All Users)Learn how to control which notifications you receive on Groove, filtering by notification type and more.
- Understanding Shift Statuses on GrooveA quick reference to what each shift status means on Groove, from posting through payment, for Practice Admins, Group Admins, and Groovers.
- Using Groover TagsLearn how Practice, Regional and Group Admins can create tags that apply across their entire group, separate from the practice-level tags a single practice manages.