Credit/debit cards are instantly verified by Stripe's secure connection. For bank account/ACH setup, you can instantly verify by signing into your online banking via Stripe's Financial Connections or manually enter your bank details to verify within 1-2 days.
In order to start posting shifts, you will first need to add a payment method for paying Groovers (relief professionals) after the shift and for your Groove subscription.
ADD A PAYMENT METHOD
Click on Billing from the menu bar and go to the Payment Method section. You can choose between:
CREDIT OR DEBIT CARD
Verified instantly.
Stripe fee: 2.9% + $0.30 per transaction.
Recommended if you need billing enabled immediately.
US BANK ACCOUNT (ACH)
ACH fee: 0.8%, capped at $5 per transaction - lower cost for larger payments.
Two verification options:
Instant verification: Sign in to your bank through Stripe's Financial Connections. Verified immediately.
Manual verification (microdeposits): Enter your bank account and routing number. Stripe sends two small test deposits within 1–2 business days. You'll receive an email from Stripe with instructions to confirm the amounts before the account becomes active.
Note: If you add a bank account manually, billing won't be active until verification is complete. Add a card in the meantime if you need immediate access.
YOUR SUBSCRIPTION
Groove uses dynamic tiered pricing based on the number of active groovers connected to your practice. Your Current Plan updates automatically as your groover network grows.
To change your payment method, simply click the Remove button and re-add your credit/debit card or connect a new bank account.
Your invoices will be available under the Invoice History section at the bottom of the page.
PROMO CODES
If you have a promo code, enter it in the Promo Code field under Subscription and click Apply.
BILLING GATE
If your subscription becomes past due or is canceled, you won't be able to post new shifts until billing is resolved. You'll see a banner prompting you to update your payment method.